We spent $12,600 on impact windows, in the first two weeks one of them got broken. I contacted them and after arguments they finally replaced the damaged unit.
Now, three years after installation, another window became cracked, I've called them again, and now they says our windows are not under warranty, (with only 3 yrs.) and I have to buy a new glass, shipping and installation costs again. I told them that they gave me a written warranty for 10 yr. but none, they argued that they do not cover "stress cracks". I wonder, if they build high priced stuffs, why don't they use a high quality material and excellent workmanship?
My old non-impact windows never ever got cracked for about 50 years since they were originally installed, and resisted a lot of hurricanes, stress, sunlight, etc. How come now, an overpriced product last only two and half yrs.?
I won't never buy nothing from this company, is a real, real SCAM... Please folks, stay AWAY....!!!
Product or Service Mentioned: Pgt Industries Window.
Reason of review: Warranty issue.
Monetary Loss: $400.
Preferred solution: Replace the broken glass.
I didn't like: Nasty.