We are going on 8 months. Have had issues with every window and 3 sets of patio doors. The dealer in Orlando pushed us off to the corporate office since they installed them according to him correctly!!! And yes, never once has the dealer called to say he is sorry for...Read more
A PGT representative came to my home and admitted that one window seal had failed. I was told they would replace the double glazed windows that appear dirty or moldy between the glass. There are more than 20 windows that are “dirty”. I was told they will supply the...Read more
When a PGT window fails prematurely (within 3 years in my case) YOU must find one of "their dealers" who will (A) process the claim [at a $PRICE]. (B) install it [at a $PRICE]. Some of "their dealers" will no longer be "their dealers" when your window fails. Some...Read more
Pgt Industries - Purchased 8 windows and 4 sliding doors.
Of all the doors and windows three sliding doors had to be replaced and one large glass panel. 7 glass panels have either defects between the panels or many large and small scratches. When a replaced 20 plus windows in NY with pella windows never had a problem for 20 plus years. Don't by from this company. It takes month's to get the windows. Their quality control is very bad
We spent $12,600 on impact windows, in the first two weeks one of them got broken. I contacted them and after arguments they finally replaced the damaged unit. Now, three years after installation, another window became cracked, I've called them again, and now they says...Read more
We replaced all the windows in our home 3 years ago. About 6 months ago, a small window in the bathroom cracked in the middle of the night. It seems there was too much gas between the windows and this is what caused the ( spider) crack plus a very loud news! PGT will...Read more
Pgt Industries - PGT does not expedite there errors
I purchased PGT windows and they built them wrong. Ok I understand that errors occur. But they took 21 days to redeliver the windows. The windows came in incorrect again and now they are saying another 14 days. PGT should resolve the situation within days not weeks. They are not every consumer friendly. I will follow up when I get my next delivery.
I went to install Windows in a new house. The arched windows did not have any hole drilled in the frame as all the other windows had been drilled at the plant. I contacted PGT and the customer relations department informed me that PGT does not drill the holes in arched...Read more
We spent approximately $20,000 on patio doors and bedroom windows.The screens do not fit properly and the window stripping is sagging.They were installed less than a year ago. In January we realized that the screens did not fit properly.We notified our installer who in...Read more
We bought a home with pgt windows installed they are failing no warranty nothing something tells me I Don't think I am alone . Since I am not the original purchaser with sales receipt in hand and the windows were not allegedly installed by a pgt dealer they pgt...Read more
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