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PGT Industries - Having front door trouble with locjs coming loose and slider locks not fully engagong also terrible bounce in french entrance door.only2 months old and lock came loose 4 times .not happy

At very beginning with installation.being told its ok by Keenan windows but keeps nohncing hard and lock comes loose also strile plate dmgd and handel sharpvedge on handael. keenan told us to call mfg and never gave us warranty.16 windows and doors installed nov 2018
3.4
Details
Delivery Service
Price Affordability
Product or Service Quality
Value for money
Warranty
#1451293
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PGT Industries - Won’t Replace Defective Window/Glass

Bought a whole house of windows. Glass in one window failed. Contractor who carried/installed them no longer carries them. They won’t backup their job and PGT won’t backup their product. Once again the consumer gets screwed.
1.0
Details
Customer service
Product or Service Quality
Value for money
Warranty
#1449960
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PGT Industries in Venice, Florida - Avoiding Warranty

I purchased a PGT Windguard 750 Double French door and had it installed in my front door in 2013. The locking mechanism jammed in the open position 4 years into the 5/10 year warranty. After multiple emails and phone calls over a 3 month period with Maggie Powell Consumer Affairs PGT and Aaron Anderson from M & A Windows, I was told the "sales order was not valid or incorrect" and was sent a quote for $190 for the part. Meanwhile I was unable to lock my front door for 3 months (not a good thing when you live in Miami). I would not recommend using any PGT product when the locks go bad in less than 5 years and they refuse to honor their warranty.
1.8
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Additional Fees
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Style and Design
Value for money
Warranty
I liked
  • Initial price and implied quality of a lifetime warranty window
I didn't like
  • Poor durability hassle and cost of pursuing warranty
#1443897
had all my windows replaced at a cost of 30,000 plus ordered what was supposed to be the best treatment for keeping heat out of room recieved windows laminated wrong some are green outside some are grey ordered solarnban 70 low e w grey tint instead of cooling room...
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Anonymous
EC

Hey Alikebluewhale Did they ever resolve the issue? I Believe I am experiencing the same issue. I recently purchased PGT windows for my home and my home temperature raises dur...

1.0
#1409736
worst window company on the planet aviod at all cost they had total idiots running the customer service ( yes you christine cabalelro) sell you windows made for up norht 6000 xtra spent to cool house an you give me windows that heat up the house thanks pgt an the...
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1.1
#1402114
DOORS RECENTLY INSTALLED, FOUND FAULTY MITERS DURING THE INSPECTION WITH THE COUNTY INSPECTOR. WOULD LIKE COMPANY REP. OUT TO CHECK AS SOON AS POSSIBLE , HOLDING FINAL PAYMENT TO CONTRACTOR UNTIL SOMEONE COMES OUT AND CHECKS OUT DOORS. I HAVE BEEN TO SEVERAL...
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#1394217
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PGT Industries - *** product, *** customer service, *** warranty

I got the sales pitch of how great these windows were over another brand I was considering. I went with pgt and waited months, windows came damaged and was told they would make them right! Customer service sucks, no urgency to correct mistakes and treat you as if your an *** for complaining!! A piece of *** company bottom to top and rest assured no one at pgt gives a *** about the issues you're having with your brand new expensive impact windows once they have your money!!!
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
#1353021
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PGT Industries - Impact resistance windows fogged

No sense contacting PGT, they’ll just give you a run around. Don’t buy them people unless you want to replace them in or around 6years.
1.3
Details
Price Affordability
Product or Service Quality
Value for money
Warranty
#1348109
PGT should be asshamed of themselves!!! The worst product I have ever bought!! Severe distortion and delamination in all of my impact windows and on my slider as well! Bought these over others because the installer said it was a quality product, HA!! Over a yr of...
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1.0
#1344389

Contact PGT Industries

Mailing Address:
Pgt Industries
1070 Technology Dr.
Nokomis, Florida 34275
United States
Phone:
(941) 486-0100
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PGT Industries Products and Services

We just replace all of our windows and sliders with PGT made windows to the tune of roughly $35,000. The windows were not installed at that price, not installed. Very disappointed with the window. 4 half circle windows will make you dizzy and 2 sliding glass windows...
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1.7
#1343568