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1.9

When a PGT window fails prematurely (within 3 years in my case) YOU must find one of "their dealers" who will (A) process the claim [at a $PRICE]. (B) install it [at a $PRICE].

Some of "their dealers" will no longer be "their dealers" when your window fails. Some current dealers will not process it for you if they were not the original dealer. Some will charge you [like $75] just to PROCESS the warranty to get a replacement window. Some will charge you [like $500] to replace ONE SMALL window that failed prematurely.

PGT [which is not great about returning calls and emails] conveyed no interest in removing these additional hassles and financial burdens from consumers whose products fail prematurely. SO, what good is a PGT "lifetime warranty"? Not sure if other window manufacturer warranties include free replacement AND INSTALLATION.

Do not misunderstand what "free replacement" means. You are welcome.

Reason of review: Poor customer service.

Monetary Loss: $575.

Preferred solution: I paid for original installation, PGT should pay for installation of defective product..

PGT Custom Windows and Doors Pros: Initial price and implied quality of a lifetime warranty window.

PGT Custom Windows and Doors Cons: Poor durability hassle and cost of pursuing warranty.

Location: 1070 Technology Dr, North Venice, FL 34275, USA

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Unfortunately when windows are purchased through "rogue" installers, or lumber yards, you do not receive the customer service that you would receive if you purchased your PGT products through a reputable PGT Distributor. Of course those types of installations will not back their product.

Also, a PGT Distributor would explain the maintenance of the windows. People don't realize that pressure washing windows, or using petroleum based cleaning products can erode the seal which causes them to "fog." So...researching the place that you're purchasing from is just as important as the product that you are buying.

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